Privacy Policy | Diamond West Sales

Protection of Your Information

Diamond West Sales is committed to providing transparency with respect to its practices in handling personal information. This Privacy Policy establishes responsible and transparent practices for the management of personal information and satisfies the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as other applicable provincial privacy laws and standards.

Use of this website signifies your acknowledgement and consent to this privacy policy. Please read this privacy policy carefully before using this website.

Our Commitment to Privacy

Diamond West Sales takes your privacy seriously and is committed to safeguarding your privacy online. Because we gather certain types of personal information from visitors to this website (e.g., name, email address, phone number), we have developed this Privacy Policy to help you understand the terms and conditions surrounding the collection and use of your personal information. This Privacy Policy discloses the types of personal information we gather, how it is used, and how you can gain access to and edit any data we've collected about you at any time.

Guiding Principles

Our Privacy Policy has been developed using the following guiding principles:

Diamond West Sales collects personal information online primarily to provide our visitors with a more relevant experience on this website. When doing so, we will make every reasonable effort to avoid excessive or irrelevant collection of data. We will take reasonable physical, electronic, and managerial measures to safeguard and secure any personal information you provide to us (e.g., data will be stored in protected databases on secured servers with restricted access). However, given that electronically submitted data is not 100% secure, we make no representations or warranties as to the security of any personal information you submit online, which you do at your own risk.

Disclosure of Personal Information

We do not sell, rent, or trade consumer personal information to third parties other than as described in this Privacy Policy. Diamond West Sales may disclose certain personal information as follows:

To business partners, such as third-party service providers, agents, and affiliated entities in connection with the services they perform for us, including services necessary for the administration of this website and the provision of certain interactive functionalities. Please note that some of our agents and contractors may be located outside of Canada and, as such, are subject to foreign laws, including laws that may require disclosure of personal information to government agencies in those countries;
To law enforcement agencies for the purposes of investigating fraud or other offences; or
To legal, financial, and other professional advisors or in connection with the sale or reorganization of all or part of our business or operations.

Except as provided above, Diamond West Sales will not use or disclose personal information for purposes other than those for which it was collected, except with your consent, as required or permitted by law, and to provide the features and services you've requested. At the time you register for any such feature or service, you will be notified of, and asked to consent to, the sharing of your personal information necessary for the provision of these requested features or services.

Sharing of Personal Information

Your information may be made available by Diamond West Sales to third parties or service providers to fulfill the purposes for which it has been collected or as set forth in this Privacy Policy. Diamond West Sales will NOT sell, rent, or trade your personal information to any third party. However, we may share your personal information when authorized by law or as follows:

Manufacturers and partners. Diamond West Sales may share your personal information with vehicle manufacturers (e.g., Stellantis, Ford, International), equipment suppliers (e.g., Hillsboro), and their affiliates, for the purposes described in their respective privacy policies or as necessary to fulfill your inquiries and transactions.
Third-party or affiliated service providers. We may hire service providers to perform services on our behalf. This may include, without limitation, persons or organizations retained by Diamond West Sales to perform work on its behalf. We provide them with a limited amount of information necessary for them to provide the services required. They are prohibited from using the information for purposes other than to facilitate and carry out the services they have been engaged to provide. These service providers are not permitted to disclose this information to others.
As permitted or required by law. From time to time, Diamond West Sales may be compelled to disclose personal information in response to a law, regulation, court order, subpoena, valid demand, search warrant, government investigation, or other legally valid request or inquiry. We may also disclose information to our accountants, auditors, agents, and lawyers in connection with the enforcement or protection of our legal rights. We reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful, or to law enforcement and emergency services providers in an emergency or where required or permitted by law. We may release certain personal information when we have reasonable grounds to believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves, in accordance with or as authorized by law.

Non-Personally Identifiable Data

When you visit this website, we may gather certain non-personally identifiable information regarding the means you use to access our site. This information may include the type and version of your browser, your service provider, your IP address, and any search engine you may have used to locate the site. We use this information to help diagnose problems with our server, administer the website, and compile broad statistical data. In addition, we gather certain navigational information about where you go on this website. This information enables us to determine which areas of the website are most frequently visited and helps us to tailor the site to the needs and interests of our online visitors. Such information is gathered by us in the aggregate and will not be associated with a specific individual without that individual's consent.

Use of Cookies

Diamond West Sales may use a browser feature known as a "cookie." Cookies are small files placed on your hard drive that assist us in providing you with a customized browsing experience. We use cookies to provide you with convenience and to help us provide you with information relevant to your interests, based upon your prior browsing on this website. The "help" section of the toolbar on most browsers will inform you how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to disable the use of cookies completely. As this website has been designed to take advantage of the use of cookies, should you configure your browser to decline their use, certain features of this website may not function correctly.

Opt-Out Procedures

Other than as set forth in this Privacy Policy, you will be notified when any personally identifiable information about you may be shared with third parties, and you will be given the opportunity to decline to share that information.

You may always opt out of receiving future communications from Diamond West Sales. This website allows users to opt out of receiving such communications at the point where personal information is requested, or through other means as identified.

Changes to This Privacy Policy

We reserve the right to change and update this Privacy Policy. These changes will be made when appropriate, in a timely manner. We encourage you to examine our Policy from time to time to ensure you are aware of any changes we may have made.

Contact Us

If you have questions concerning this Privacy Policy or the practices of this website, please contact us.